Exclusive Networks Thailand
SentinelOne Support Request Form
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Priority
*
Critical
High
Medium
Low
Case priority guideline:
–
Critical
: Network, major business application down critical impact to business operation.
–
High
: Service is not down but network or a main business application is severely degraded.
–
Medium
: Network functionality noticeably impaired but most business operations continue.
–
Low
: Network functionality loosely impaired, End User requires information or assistance.
Enduser Company Name
*
Partner/SI Company Name
*
Product
*
SentinelOne
Symptom Title Priority
Product's Solution
*
eg: NGAV, EDR, ITDR, Rangers, etc.
Requester's Name
*
First
Last
โปรดระบุชื่อ-สกุลผู้ติดต่อ
Requester's Email
*
โปรดระบุ Email ผู้ติดต่อ
Requester's Phone
*
โปรดระบุเบอร์โทรศัพท์ผู้ติดต่อ
Account ID
*
โปรดระบุ Account ID ของผลิตภัณฑ์
Firmware Version
*
Endpoint version
Case Title
*
Case Symptom
*
Please describe the symptom of problem.
Remark: In case of file to be attached, please send along in case email once engineer picked up the case.
Submit
