Exclusive Networks Thailand
Imperva Support Request Form
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Priority
*
Critical
High
Medium
Low
Case priority guideline:
–
Critical
: Network, major business application down critical impact to business operation.
–
High
: Service is not down but network or a main business application is severely degraded.
–
Medium
: Network functionality noticeably impaired but most business operations continue.
–
Low
: Network functionality loosely impaired, End User requires information or assistance.
Enduser Company Name
*
Partner/SI Company Name
*
Product
*
Imperva
Product's Solution
*
eg: WAF, DAM, Cloud WAF, API Security, RASP etc.
Requester's Name
*
First
Last
โปรดระบุชื่อ-สกุลผู้ติดต่อ
Requester's Email
*
โปรดระบุ Email ผู้ติดต่อ
Name Company Requester's
Requester's Phone
*
โปรดระบุเบอร์โทรศัพท์ผู้ติดต่อ
MX Challenge/Serial No./Cloud ID
*
To get this information :
–
MX Challenge
: https://docs.imperva.com/bundle/v15.3-waf-administration-guide/page/6717.htm
–
Cloud ID
: On the top menu bar, click Account. ID will be shown in drop-down displayed.
–
Serial No.
: In case of hardware failure, find the label on appliance.
Firmware Version
*
โปรดระบุ Firmware version หากเป็นระบบ cloud ให้ใส่เครื่องหมาย –
Case Title
*
Case Symptom
*
Please describe the symptom of problem.
Remark: In case of file to be attached, please send along in case email once engineer picked up the case.
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